I need to share with extraordinary disappointment the treatment that I, my Wife, my Father and my Stepmother recently received from the iconic Murray’s restaurant in Minneapolis.
My birthday and Christmas fall relatively near each other. It has been the practice of my Father these many years to ensure that I have a special dinner in December. This being Minnesota, Murray’s is the natural selection for such a joyous occasion. My wife and I, and my In-laws from Pennsylvania, have dined at Murray’s over the years, so my Father knew this to be my favorite spot.
Unfortunately, the gift certificates mailed to me, over $200 worth, were stolen from my mail. I was not concerned because, as the gift is personalized with my name on the certificates, I thought certainly a call to Murray’s would ensure first, that the thieves would not gain from their commission of a Federal Crime. Second, that I would be able to have new certificates issued. Recently the Guthrie was able to conduct a similar transaction with me, and they spared nothing in ensuring that I remain a happy customer. Good for the Cue.
Murray’s offers no such happy story. After reporting this mail theft to Postal authorities I contacted Murray’s. My Father contacted Murray’s. My Stepmother contacted Murray’s. Finally my wife went to Murray’s over lunch. Not only will Murray’s, full well knowing four times over that the coupons with my name on them are stolen, give us the standard response “you’re out of luck,” but they are also rewarding the thieves by honoring my stolen gift certificates. Murray’s is in no uncertain terms receiving my stolen property.
How on Christmas, for my birthday, can my favorite restaurant in the world (I’ve taken mail across America and in two foreign countries) treat me and my family so rudely (I’ll not get into the barbaric details) and simultaneously facilitate the commission of a federal crime by knowingly accepting these stolen gift certificates? Talk about absolutely killing Christmas.
The Twin Cities are a great place for steak. Manny’s, Rossi’s, Kincaid’s, the chains, and I can even drive to Bergen Minnesota for incredible aged steaks. I don’t need Murray’s. Murray’s has always been part of what is special about Minnesota. Part of that specialness just died.
I want to share with you all the following warnings: Don’t send gifts through the mail uninsured, only buy gift certificates from companies that will stand by their gifts and record keeping to ensure that you do get your gifts. Murray’s has lost my business, and the business of everyone I know forever because of their barbaric behavior. Perhaps telling stories such as mine can save Christmas for others.
Jeremy Wieland
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